| Individual Business Coaching Process
To make this process cost-effective and easy to implement, a telephone conversation or meeting will identify the type of business coaching product that is required and a shortlist of coaches will then be produced.
Curricula
Vitae are sent to the client for consideration and thereafter the first session
is arranged. In the rare event that there is not “good chemistry” between
the coach and client, an alternative coach will be provided.
Some
clients like to interview the coach briefly before agreeing to proceed. Often
this interview extends into a first session; we suggest that an hour or so
is put aside to give the opportunity for the interview to extend to a first session,
if this seems appropriate. A further six sessions are usually booked at that time. A typical guideline might be:
| 1 |
The
coaching sponsor (often the H.R. Department) will give a confidential overview
of requirements, along with any psychometric data if relevant. A feedback structure
is agreed and will be presented to the client at the first session.
| | 2 | Initial
session with client to agree outcomes and contract.
|
| 3 | Five
further sessions over an 8-12 week period.
|
| 4 | Phone
coaching and free email support offered.
|
| 5 | Final
session where outcomes are measured and contract is concluded. The coach and client
agree the form of feedback to be given and present this as required.
| | 6 | Ad
hoc coaching provided thereafter as required. |
Group Coaching Process
A
meeting is arranged with one of our senior coaching consultants to design and
agree a programme of coaching and training. It is important that we integrate
our approach into the existing development process of the client organisation.
A combination of
training and coaching can be very cost-effective. For example, an organisation
used our Sales Coaching product over a
six-month period. The business coach presented
a 90 minute sales seminar and then used the rest of the time to coach the attendees
individually. This ensured that the sales team could coach each other on
the topics taught that week and issues could be individually explored in the coaching
sessions.
Another
client required that their entire Board of Directors was coached individually
and team coaching sessions were also included after the monthly board meeting.
The main benefit
here was that the board meeting duration was shortened and became more focused
on strategic issues. This was done by agreeing a new process of creating the agenda, resulting in operational matters being addressed at a departmental level. Team
Coaching
When
teams are formed or new members join existing team structures, it is essential
that the team reaches a high level of performance quickly. By definition, if a
team performs less well than the individuals within that team operating independently,
then there is no point in having the team. The
well known progression of “forming, storming, norming and performing”
is part of the team creation process; we are confident that team coaching sessions
move a team rapidly towards performing well and help create a climate where issues
are resolved efficiently without rancour.
We
also believe in individual business coaching for the team members, as a team is simply
a group of individuals working towards common business objectives. To influence
a team’s culture, it is essential to understand the individual motivations
of its members. Like all coaching, it is also important that the team becomes
independent as soon as possible; therefore an end date for the coaching is suggested.
We also provide
various psychometric tests, including team-specific tests such as Belbin. |
